Wine Club & Guest Experience Manager – Full Time
Rancho Capistrano Winery | San Juan Capistrano, CA
Rancho Capistrano Winery, Orange County’s largest winery and Southern California’s Best Winery, is seeking a full-time Wine Club Manager to lead and grow our thriving wine club community. This is a dynamic role for a hospitality professional with a passion for wine, exceptional customer service, and strategic thinking.
Key Responsibilities:
• Oversee all aspects of the Rancho Capistrano Winery Wine Club program, including member acquisition, retention, and engagement
• Serve as the primary point of contact for wine club members, providing exceptional service, timely communication, and personalized experiences
• Manage and coordinate monthly wine club releases, including logistics, inventory coordination, packaging, and pickup scheduling
• Plan and execute member-exclusive events and tastings that drive loyalty and brand connection
• Track membership data and sales performance; analyze trends and identify growth opportunities
• Collaborate with marketing and operations teams on promotional campaigns, digital outreach, and in-store signage
• Maintain accurate member records, payment processing, and compliance with alcohol regulations through VinesOS
• Lead wine tastings, educate staff on wine club offerings, and serve as a brand ambassador at all RCW locations
Qualifications:
• 2+ years of experience in wine sales, wine club management, or hospitality operations
• Strong knowledge of wine and food pairings
• Proven ability to build relationships and deliver high-touch customer experiences
• Organized, detail-oriented, and capable of managing multiple projects and deadlines
• Comfortable with POS and CRM systems; proficiency in Microsoft Office, Canva
• Availability to work evenings, weekends, and during wine club release periods and events
What We Offer:
• Competitive salary - $75k/yr with bonus potential
• Staff discounts and wine perks
• Opportunities for growth within a dynamic and passionate team
• A beautiful work environment surrounded by great food, wine, and people
⸻
To apply, please submit your resume to sylvia@ranchocapwinery.com.
...emails Keep the Principal on schedule for all personal and professional commitments Coordinate travel arrangements, including flights, hotels, transportation, and logistics Assist with personal travel and quick trips, via commercial and private flights Work...
...significant role in providing peace of mind to patients nationally. Job Summary We are... ...Customer Service Quality Assurance Manager to support Access in maintaining a consistent... ...have an excellent customer service experience with each team member they interact with...
...Our client, an independently owned boutique hotel known for its elevated aesthetic and deeply personalized service, is seeking a... ...operations, with a strong focus on Rooms and Guest Servicesincluding housekeeping, front desk, engineering, valet, and overall service standards...
...Proven project and change management skills with the ability to adapt to flexible schedules Willingness to occasionally work early mornings or evenings to connect with international resources, including remote work when needed Minimum of 5 years relevant...
...JOB POSTING NOTICE Position : Litigation Associate Insurance Defense Title Classification : Exempt Salary: $145,000 - $... ...00 Pay Frequency: Semi-Monthly Division: New York Work Location: Remote (Must live within commutable distance to New...