Job Description

About EcoFlow Inc.

• EcoFlow was born out of the dream of a group of battery engineers in 2017. Amid the global transition towards renewable energy, we lead the way forward with industry-leading portable power products, solar technology, and smart home energy solutions.
• EcoFlow Europe is now actively participating in the innovation of residential energy storage and use technology, bringing Smart, Flexible and Reliable residential power solutions to thousands of homes.

EcoFlow Vision

Our vision is to power a new world. It's a call to the future - an aspirational, technology-driven, eco-friendly future shared by everyone.

EcoFlow Mission

Our mission from day one is to provide smart and eco-friendly energy solutions for individuals, families, and society at large. We are, were, and will continue to be a reliable and trusted energy companion for users around the world.

Work at EcoFlow Inc.

At EcoFlow, we are all innovators with a diverse set of backgrounds, skill sets, interests and needs, united in the mission to Power a New World.

• Find reliable peers, savvy mentors and see new career perspectives;
• Meet new challenges, solution possibilities and chances to show yourself;
• See wider, grow faster and to be outstanding.

Overview:

We are hiring for a Technical Service Engineer at associate to mid-level as soon as possible. This is a full-time position in a hybrid work mode with the flexibility of traveling requirements.

Job Title: Technical Service Engineer

Responsibilities:

• Technical Support and Troubleshooting: Provide advanced technical support for escalated issues related to DC and AC coupled systems and Battery Energy Storage Systems (BESS).
• Perform hardware and software diagnostics to identify and resolve complex technical problems.
• Utilize certifications and expertise in FranklinWH, Enphase, and Tesla systems to deliver effective solutions.
• On Site Support: Travel within the designated territory to conduct onsite inspections, troubleshooting, repairs, and component replacements.
• Ensure timely resolution of issues while maintaining the highest standards of safety and customer satisfaction.
• Safety and Compliance: Apply all necessary safety procedures and adhere to industry standards during troubleshooting, repairs, and customer interactions.
• Collaboration and Process Improvement: Work closely with R&D teams to refine troubleshooting techniques and enhance system performance.
• Develop and implement new procedures to streamline workflows and improve departmental efficiency.
• Customer Engagement: Communicate effectively with customers and installers, providing clear updates and technical guidance.
• Foster strong customer relationships by delivering professional and reliable service.
• Documentation and Training: Maintain accurate records and documentation of technical issues and resolutions.
• Mentor Tier 1 support staff and contribute to onboarding and training programs for new team members.
• Software Proficiency: Utilize Microsoft Office tools (e.g., Word, Excel, Outlook) for reporting, communication, and data analysis.

Qualifications:

• Minimum of 3–4 years of experience working with Battery Energy Storage Systems (BESS).
• Proven expertise in DC and AC coupled systems troubleshooting. Knowledge of or certification in FranklinWH, Enphase, and Tesla systems is highly preferred.
• Strong understanding of NEC codebook standards and their applications. Demonstrated ability to develop and implement new procedures to optimize team performance.
• Thorough knowledge and application of safety procedures and protocols. Basic proficiency in Microsoft Office products.
• Excellent problem-solving skills, with the ability to think creatively and perform under pressure. Strong interpersonal and communication skills.
• Bilingual (English/Spanish) is preferred

What we offer:

• Competitive salary package;
• Travel allowance according to company policy;
• A positive and warm team with transparent information transferring;
• Clear career development path.

Why EcoFlow:

"EcoFlow is among a number of tech startups that have a particular strength that can make them competitive on the global stage."----Bloomberg

"The EcoFlow BLADE represents a new generation of mowers that dispense with the need for an electronic fence."----The Wall Street Journal

"The product was impressively well designed back then and the company’s products have only gotten better."----Forbes

We are looking forward to your joining!

Website:

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